Terms & Conditions

These Terms & Conditions ("Terms") apply to your use of the ORELMORA website and to purchases made through it. The website is operated by ORELMORA LTD, a company registered in England and Wales under company number 17458899, with registered office at 65 London Wall, London, United Kingdom, EC2M 5TU.

By accessing the website, creating an account or placing an order, you agree to be bound by these Terms. If you do not agree with them, please do not use the website or place an order.

These Terms do not exclude or limit any mandatory consumer rights that apply to you under applicable law.

Our online store is intended for private individuals who are legally capable of entering into a binding contract. By placing an order, you confirm that the information you provide is accurate and complete.

Submission of an order does not by itself mean that the order has been accepted. Orders remain subject to availability, payment confirmation, destination eligibility and any applicable verification checks.

ORELMORA may refuse or cancel an order before acceptance where reasonably necessary, including in cases of pricing or listing errors, suspected fraud, payment failure, delivery restrictions or unavailability of the selected piece.

ORELMORA presents original artworks, exclusive handmade objects and limited-edition pieces created by identified artists, makers and creators.

Many pieces are one-of-one or produced only in very limited quantities. Natural variations in materials, surface, colour, texture, finish, dimensions or handmade construction may form part of the individual character of a piece and are not necessarily defects.

We make reasonable efforts to present product descriptions, dimensions and images accurately. Colours and visual appearance may nevertheless vary slightly depending on lighting, photography and the customer's display.

Prices for online purchases are displayed in EUR unless otherwise clearly stated. Applicable delivery charges, taxes or other amounts are displayed or confirmed before the order is completed where relevant.

Payments may be processed through third-party payment providers, including Mercuryo where that payment method is available and supported for the relevant customer and jurisdiction.

Payment methods offered at checkout may vary by destination, provider availability and transaction eligibility. ORELMORA does not guarantee that every payment method will be available for every order.

United Kingdom purchases are handled separately through personal collection in London and are not paid through Mercuryo. See the United Kingdom Purchases section below.

ORELMORA currently offers delivery to European Union countries and selected countries with EU candidate or accession status, including Ukraine. Delivery availability may also depend on the dimensions, value, material or fragility of a particular piece.

We do not offer delivery within the United Kingdom.

Delivery times are estimates and may be affected by the destination, courier, customs requirements or circumstances outside ORELMORA's reasonable control.

Where the statutory right of withdrawal applies, eligible customers may notify ORELMORA of their intention to withdraw within the applicable legal period.

Returned items must be handled and packaged with appropriate care. Certain personalised, bespoke or made-to-order items may be excluded from the standard right of withdrawal where permitted by applicable law.

Faulty, damaged or incorrect goods are handled separately in accordance with applicable consumer rights.

Risk in a delivered item passes to the customer when the item is delivered to the customer or to a person identified by the customer to receive it, subject to any mandatory consumer law that applies.

For collection orders, risk normally passes when the item is collected and handed over to the customer or their authorised representative.

Legal ownership of an item will not pass until ORELMORA has received all amounts properly due in connection with the purchase.

Purchasing a physical artwork, handmade object or other piece does not transfer copyright, design rights, reproduction rights or any other intellectual property rights in the work unless this is expressly agreed in writing.

Intellectual property in artworks, photographs, descriptions, branding, graphics, website content and other materials remains with ORELMORA, the relevant creator or the applicable rights holder.

ORELMORA content may not be copied, reproduced, commercially exploited or distributed without the appropriate permission.

You may use the ORELMORA website for lawful personal purposes and for browsing or purchasing products and services offered through the website.

You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code, use automated systems in a way that places an unreasonable burden on the service, or use website content for unlawful purposes.

We may restrict access where reasonably necessary to protect the website, customers, creators or ORELMORA systems.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including any liability that cannot legally be excluded under applicable consumer protection law.

To the extent permitted by law, ORELMORA is not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

ORELMORA is not responsible for delays or failures caused by events outside its reasonable control, provided that this does not affect rights that cannot lawfully be limited.

Personal information provided through the ORELMORA website is handled in accordance with our Privacy Policy.

The Privacy Policy explains how we collect, use, store and otherwise process personal information, including information associated with customer accounts, orders, enquiries and marketing communications.

ORELMORA may update these Terms from time to time to reflect changes in our services, payment methods, website functionality, business practices or applicable legal requirements.

The Terms applicable to a purchase are generally those in effect when the relevant order is placed, subject to any mandatory legal requirements.

The current version of these Terms will be published on this page.